Privacy Policy

EverGlow Dental is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information through our website (https://everglowdental.com.au) and in connection with the dental services we provide. By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

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1. What is Personal Information?

Personal information refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable. This includes, but is not limited to, your name, contact details, date of birth, and health information. Health information is considered "sensitive information" under Australian privacy law and is afforded higher protection.

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2. What Personal Information Do We Collect?

We may collect the following types of personal information:

• Contact Information: Name, address, email address, phone number.

• Demographic Information: Date of birth, gender (where relevant).

• Health Information: Medical and dental history, medications, treatment records.

• Appointment Details: Booking information, attendance, treatment history.

• Website Usage Information: When you visit our website, certain information such as your IP address, browser type, pages visited, and time spent on the site may be collected automatically. This data is collected for analytical purposes and is typically de-identified and aggregated.

• Communications: Records of correspondence (emails, online enquiries).

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3. How Do We Collect Personal Information?

We collect information in the following ways:

• Directly from you via forms, emails, phone calls, or in-person at the clinic.

• Through our website using cookies and analytics tools.

• From third parties (e.g., referring dentists, specialists) with your consent.

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4. Why Do We Collect, Hold, Use, and Disclose Personal Information?

We use your personal information for the following purposes:

• To provide dental care, manage appointments, and maintain records.

• For billing, administration, and practice operations.

• To send appointment reminders and relevant communications.

• For marketing (only with your explicit consent).

• To improve our services and website.

• To comply with legal and regulatory requirements.

• For research (using de-identified data and with consent).

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5. Disclosure of Personal Information

We may share your information with:

• Our dental team (dentists, hygienists, assistants, admin staff).

• Other healthcare providers involved in your care (with consent).

• Third-party service providers (e.g., Dentally, IT support).

• Government or regulatory bodies as required by law.

• Emergency services or nominated emergency contacts in urgent cases.

We will never sell your personal information to third parties for marketing purposes.

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6. Cookies and Analytics

Our website uses cookies and Google Analytics:

• Cookies help personalise content and analyse traffic. You can manage cookie settings in your browser.

• Google Analytics collects de-identified data to help us understand how users interact with our site. You can opt out by using the Google Analytics browser add-on.

In addition, certain website usage data such as your IP address, browser type, and pages visited may be automatically collected to enhance site functionality and performance. This information is generally used in an aggregated and anonymous format.

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7. Data Security and Quality

We take reasonable steps to ensure your information is accurate and secure:

• Secure storage of digital and physical records.

• Access controls and user authentication.

• Encryption where appropriate.

• Regular data security reviews.

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8. Overseas Disclosure

Some third-party services (e.g., cloud hosting providers) may store data overseas, including in the United Kingdom and the United States. We take reasonable steps to ensure your data is handled in accordance with the Australian Privacy Principles.

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9. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information.

• Request correction of inaccurate or outdated information.

• Make a complaint if you believe your privacy rights have been breached.

To exercise these rights, please contact us at info@everglowdental.com.au.

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10. Complaints

If you have concerns about your privacy, contact us in writing at info@everglowdental.com.au. We will investigate and respond within 30 days. If unsatisfied, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

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11. Contact Details

EverGlow Dental
HUE Shop1, 37-41 Warrigal Road, Hughesdale, VIC 3166
Phone: 03 7065 0830
Email: info@everglowdental.com.au

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12. Changes to This Privacy Policy

We may update this Privacy Policy as our practices, technology, or legal obligations change. Any changes will be published on this page with a revised "Last Updated" date.

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Last Updated: 12 June 2025